August 09, 2023
MARI DEVEREAUX
The Centers for Medicare and Medicaid Services is revising its patient experience survey to address low response rates and expand data on care quality.
Announced Aug.1 as part of the agency’s inpatient prospective payment system final rule, the modifications to the Hospital Consumer Assessment of Healthcare Providers and Systems survey have been years in the making.
Before the COVID-19 pandemic, stakeholders advocated for CMS to improve the HCAHPS survey by changing its response format and fine-tuning the measures included. Now, with more patients reporting declines in their hospital experiences, CMS is sharpening its focus on improving the survey process.